Customer Care

Oh that old chestnut! It never disappears off the agenda does it! Our years of experience working in customer focused industries such as hospitality, retail and B2B means that we really understand the challenges that interrupt the delivery of excellent customer service. Our programmes are fun, interactive and engaging. Participants learn something new about their customers and themselves. Importantly, we can help you integrate customer care as part of a culture change programme throughout your organisation.

  • You Make the Difference – an interactive workshop for customer facing teams
  • Customer Service Excellence – take a critical look at what you’re delivering for customers
  • Dealing with Difficult Situations – strategies for handling situations that have gone pear-shaped
  • Mystery Shopper – programmes to give you the feedback you can’t afford to ignore